Office 365 Implementation with Unified Cloud Management
Unified Cloud Management (UCM) was built with one simple purpose: to enable and simplify business. A move to Office 365 is so much more than a simple Exchange Online migration and requires time and expertise that organizations often don’t have or cannot commit. UCM takes the burden off your shoulders by delivering seamless migrations, simplified training and ongoing account management.
The COMPAREX Approach
Step 1. Onboarding
As a Cloud Solution Provider, COMPAREX offers Office 365 licensing subscriptions, working with you to determine the best licensing model for your business needs. We then perform a Cloud Readiness Assessment on your current environment to address potential roadblocks and provide a remediation plan to meet all Office 365 prerequisites.
Once your environment is cloud-ready, we enable your Office 365 environment, including:
- Setting up Same Sign On identity
- Creating new user accounts
- Licensing all users
- Documenting your Office 365 setup and configuration
- Deploying Azure AD Connect for simplified administrative management
Once complete, our Cloud Engineers will migrate your email to Exchange Online based on a schedule that fits your business needs and ensures zero downtime.
Step 2. Choose Your Module
Once onboarded, we continue working with your organization by providing expert and certified Premier Support Services for Office 365. This includes support for Office 365 incidents and problems, based on ITIL framework, for improved efficiencies and predictable service levels. COMPAREX’s Service Desk provides IT admins with 24/7 access to Microsoft Cloud experts and access to our knowledgebase for quick resolution of commonly experienced issues. Our Service desk is staffed with Microsoft certified experts with 100+ years of combined experience.
The Support Module also includes Service Level Monitoring, offering administrators the ability to quickly and easily track service outages with the required evidence to submit for Microsoft’s financially-backed Service Level Agreement. Our Service Health Dashboard (seen below) includes monitoring of uptime and downtime by month, by service, as well as reasons for any outages, outages by resource and, most importantly, instant alerts in the event of activity failure.
Comparing Service Health Dashboards for Office 365
|Unified Cloud Management||Microsoft|
|Office 365 service monitoring||✓||X|
|Distributed health probes to identify network issues||✓||X|
|Real-time Office 365 search monitoring||✓||If outage confirmed, no specific details to customer tenant|
|Real-time Office 365 email transport monitoring||✓||If outage confirmed, no specific details to customer tenant|
|Notification of incident||Text/email||Web portal|
|Duration of outage before notification||1 minute||~1 hour minimum|
|Current SLA percentage||✓||X|
|Historical SLA percentage||✓||X|
|Interactive PowerBI dashboard||✓||X|
|Ticket creation for outages SLA credits||COMPAREX opens a ticket on behalf of the customer||Customer must open a ticket to request credit|
The Optimize Module ensures your users have the knowledge and skillsets to use the best-in-class productivity tools. Our methodology consists of engaging and empowering users to grow Office 365 adoption and increase your ROI. COMPAREX will provide a customized Cloud Roadmap based on your unique priorities and strategy. The roadmap will consist of a clear, concise and comprehensive adoption plan, including detailed change management efforts, to ensure every user in every department understands what programs are available and when and how to use them for maximum efficiency. Utilizing the roadmap, we will track results and progress, based on previously defined success metrics, against identified benchmarks and provide updates to the roadmap accordingly. The results of these metrics are also available in an up-to-date Adoption Dashboard (seen below) for instant insights for IT, managers and leadership.
To learn more about our adoption services, check out Book 2: The Great Productivity Expansion
Our team of experts provide continuous management and maintenance of Office 365 to Microsoft best practices while monitoring workload performance and vendor SLA for transparency and added control. We will perform administrative tasks such as provisioning new users, workload enablement, workload policy configuration, security policy configuration, and best practice governance of Office 365.
Success in the Cloud, Guaranteed
Every step of UCM includes a Client Service Manager – your single point of contact and advocate for a successful Cloud journey. The Client Service Manager:
- Is your point of escalation – if there is a concern or issue that needs to be escalated, the Client Service Manager will devise an action plan, escalate, and will take the lead driving the team toward a solution.
- Is your resource for facilitation and escalation – if subsequent projects or opportunities arise, the Client Service Manager can coordinate and pull in the appropriate resource(s), streamlining and making communication simple and easy.
- Is your strategy guru – the Service Manager partners with the key stakeholders of your organization to set a long-term strategy for service delivery that aligns to their specific business objectives.
An Oldie but a Goodie
It’s our mission to enable and simplify your business. Let’s get started.