Office 365 Adoption with Unified Cloud Management
Unified Cloud Management (UCM) was built with one simple purpose: to enable and simplify business. A move to Office 365 is so much more than a simple Exchange Online migration and requires time and expertise that organizations often don’t have or cannot commit. UCM takes the burden off your shoulders by delivering seamless migrations, simplified training and ongoing account management.
The COMPAREX Approach
Step 1. Onboarding
We start by understanding and discovering the unique needs and requirements of your organization and addressing any questions or concerns about Office 365. We then move to onboarding, which consists of planning and designing your Office 365 strategy and architecture to achieve desired business outcomes as a result of our discovery of your organization’s requirements. This also includes plans for ensuring compliance and security, as well as an email migration to Exchange Online.
To learn more about Office 365 implementation, check out Book 1: The Big Bang.
Step 2. Choose Your Module
Once onboarded, we continue working with your organization by providing expert and certified Premier Support Services for Office 365. This includes support for Office 365 incidents and problems, based on ITIL framework, for improved efficiencies and predictable service levels. COMPAREX’s Service Desk provides IT admins with 24/7 access to Microsoft Cloud experts and access to our knowledgebase for quick resolution of commonly experienced issues. Our Service Desk is staffed with Microsoft-certified experts with 100+ years of combined experience.
The Support module also includes Service Level Monitoring, offering administrators the ability to quickly and easily track service outages with the required evidence to submit for Microsoft’s financially-backed Service Level Agreement. Our Service Health Dashboard (seen below) monitors uptime and downtime by month by service, reasons for any outages, outages by resource and, most importantly, instant alerts in the event of activity failure.
Comparing Service Health Dashboards for Office 365
Unified Cloud Management Microsoft
Office 365 service monitoring ✓ X
Distributed health probes to identify network issues ✓ X
Real-time Office 365 search monitoring ✓ If outage confirmed, no specific details to customer tenant
Real-time Office 365 email transport monitoring ✓ If outage confirmed, no specific details to customer tenant
Notification of incident Text/email Web portal
Duration of outage before notification 1 minute ~1 hour minimum
Current SLA percentage ✓ X
Historical SLA percentage ✓ X
Interactive PowerBI dashboard ✓ X
Graphic reports ✓ X
Ticket creation for outages SLA credits COMPAREX opens a ticket on behalf of the customer Customer must open a ticket to request credit
Through our extensive training and adoption services, you’ll empower end users while freeing up your IT team to work on highly strategic initiatives. COMPAREX’s adoption experts are experienced in working with different lines of business within an organization to develop a clear, concise, and comprehensive training plan, ensuring your users are prepared to utilize the new services in Office 365.
The Optimize Module guarantees that your employees have the knowledge and skillsets to make the most of Office 365’s best-in-class productivity tools. Our methodology consists of engaging and empowering users to grow Office 365 adoption and increase your ROI.
COMPAREX will provide a customized Cloud Roadmap based on your unique priorities and strategy. The roadmap will consist of a clear, concise and comprehensive adoption plan, including detailed change management efforts, to ensure every user in every department understands what programs are available and when and how to use them for maximum efficiency. Utilizing the roadmap, we will track results and progress, based on previously defined success metrics, against identified benchmarks and provide updates to the roadmap accordingly. The results of these metrics are also available in an up-to-date Adoption Dashboard (seen below) for instant insights for IT, managers and leadership.
Users have access to our proprietary knowledgebase complete with how-to articles, training videos and best practice guides. With specially-crafted courses and lesson plans, users will go from novice to expert in no time. We also offer live webinars where users can engage with an Office 365 specialist and ask questions.
Our team of experts provide continuous management and maintenance of Office 365 to Microsoft best practices while monitoring workload performance and vendor SLA for transparency and added control. We will perform administrative tasks, such as provisioning new users, workload enablement, workload policy configuration, security policy configuration, and best practice governance of Office 365.
Success in the Cloud, Guaranteed
Every step of UCM includes a Client Service Manager – your single point of contact and advocate for a successful Cloud journey. The Client Service Manager:
- Is your point of escalation – if there is a concern or issue that needs to be escalated, the Client Service Manager will devise an action plan, escalate, and will take the lead driving the team toward a solution.
- Is your resource for facilitation and escalation – if subsequent projects or opportunities arise, the Client Service Manager can coordinate and pull in the appropriate resource(s), streamlining and making communication simple and easy.
- Is your strategy guru – the Service Manager partners with the key stakeholders of your organization to set a long-term strategy for service delivery that aligns to their specific business objectives.
An Oldie but a Goodie
COMPAREX has been around for over 30 years – we know what it takes to integrate Cloud into your technology roadmap because we’ve gone through the same process with our own business. We’ve helped 12 million users and over 500 organizations deploy and manage Office 365, including migrations as large as 325,000 seats (the largest ever Google-to-Office 365 migration). As a Microsoft Gold certified partner, we help organizations of all sizes from professional services and health care to public sector and nonprofit.
It’s our mission to enable and simplify your business. Let’s get started.