The Ongoing Cycle of Adoption
So you’ve successfully migrated your organization to Office 365 and your end users are getting the hang of it (through your well-planned and executed training schedule, of course). You’re all done now, hands are wiped clean, right?
It’s best to think of adoption as a journey rather than a destination. By taking a persistent approach to training, you’ll ensure that productivity and morale are at an all-time high and that you’re getting the greatest return on your technology investment. There are several scenarios that you should factor into your adoption strategy to make it a success.
Office 365 is continually evolving
Based on the Office 365 Roadmap, there dozens of updates rolling out and even more in development. While some of these updates don’t affect end users, many have the potential to significantly disrupt their day-to-day processes by forcing them to change how they interact with the programs they’ve been using. In situations like these, effective communication before, during and after the application update, as well as offering additional training opportunities, are necessary to make sure that the hard work you’ve put into your adoption strategy doesn’t unravel.
Business needs change
In very few companies do business needs remain the same year after year. Organizations today are constantly reevaluating their strategies and priorities due to the rate at which digital transformation is disrupting almost every industry. This type of reflection often results in change, whether that means certain departments institute new processes or new lines of business are created entirely, all of which require revaluation of technology.
As business needs change, so do job requirements and responsibilities. This creates opportunities for users to find new ways to utilize applications, but also requires adequate training to make sure they’re using them properly. For example, as a company expands into new territories and becomes globally dispersed with larger teams, email is no longer manageable like it was when just a few people were working together. Suddenly employees are inundated with messages and can’t keep up. Microsoft Teams helps people stay connected without disrupting their productivity and provides one place for all content and conversations to live. With proper training, these users will begin to adopt Teams and embrace its benefits.
Employees come and go
According to a 2016 study by the Society for Human Resource Management, a global HR membership organization with more than 275,000 members in over 160 countries, the average annual employee turnover rate is 19% – a staggering number when you think that nearly 1 in 5 of your coworkers is likely to leave their current job this year. The flip side to this number is that each year you can expect for roughly 20% of your end users to be new hires – brand new to the processes, programs and best practices you’ve established when you first rolled out Office 365.
To support the adoption of Office 365 with new employees, it’s critical to have an ongoing cycle of training so these new users can begin learning at any time and get up to speed quickly.
Mergers & acquisitions continue to increase
A merger or acquisition presents unique challenges to IT that extend far beyond the immediate needs of evaluating hardware, software, systems and processes. You now have a workforce consisting of users with different levels of technological proficiency. Not only will employees be learning and creating new processes while trying to fuse company cultures, but many could face having to use applications they’ve never seen before.
Getting everyone on the same page can seem complicated but doesn’t need to be. By establishing a knowledge baseline for your employees and offering trainings at a variety of levels, you can try to bridge the experience gaps and ensure that Office 365 will continue to be widely adopted by the entire organization. Find some tips and tricks of effective training techniques here.
How you can support the adoption journey
An ongoing adoption strategy is more effort than most teams bargained for when they migrated their organization to Office 365. The good news is that there are plenty of ways to make training easier on your team – from enlisting an experienced partner to developing an internal champions group. Getting ahead of the various scenarios for which training is necessary is the first step to ensuring complete adoption and success of your Office 365 rollout.